Terms of ticket purchase

For all ticket-related matters, we serve customers by email only: boxoffice@espoocine.fi. We aim to respond as soon as possible, and no later than within 2 business days.

Purchased screening tickets and ticket bundles are non-refundable.

If a screening is cancelled, the customer is entitled to a refund of the ticket price. Indirect costs, such as travel expenses, will not be reimbursed.

Late arrivals will not be admitted to sold-out screenings once the film has started.

Customers must keep their screening tickets and ticket bundle codes safe to prevent copying or misuse. Espoo Ciné (Espoon elokuvatapahtumat ry) is not responsible for any loss or misuse of tickets caused by negligence.

The contact details collected during online purchases will only be used to reach the customer in special cases related to screenings or tickets, such as cancellations, schedule changes, or delivery issues. In addition, contact details may be used to request festival feedback from customers.

If the customer subscribes to the Espoo Ciné newsletter during the ticket purchase process, their email address will be added to a separate mailing list for the newsletter.

Ticket Bundles

The Spring 2025 ticket bundles and Holiday 2024 ticket bundles can be used for:

Crip Ciné screenings at Kino Tapiola on 12–13 April 2025, and

Espoo Ciné screenings on 22–31 August 2025

Please note: The Crip Ciné 2025 3-ticket bundles are valid only for Crip Ciné screenings on 12–13 April 2025.

Ticket bundles cannot be used for the Espoo Ciné Recommends preview screenings held at Kino Tapiola.